Servicesoft Technologies Inc. ("Servicesoft") redefined Internet customer service with the industry’s only complete end-to-end solution. This comprehensive solution consisted of Web self-service, e-mail response, live interaction and knowledgebase technologies. Servicesoft “best of breed” products delivered a complete, intelligent Internet customer service solution. Major companies who relied on Servicesoft technology included Xerox, Wang Global, GTE, Intel, Cisco Systems, Motorola, Verio, and NB Tel.

Our initial investment was made in Balisoft Technologies, Inc. in June 1998. In February 1999 Balisoft Technologies merged with ServiceSoft Corporation to form Servicesoft Technologies Inc., we subsequently invested in Servicesoft in June 1999 and January 2000. In December 2000 Servicesoft was acquired by Broadbase Software (NASDAQ:BBSW), now KANA (NASDAQ:KANA).